Candice is the Gym Leader of Snowpoint City's Gym and she specializes in Ice-type Pokémon.. She hands out the Icicle Badge to Trainers who defeat her.

Candice made her debut appearance in Classroom Training! where she was revealed to be a teacher in Snowpoint City's Trainers' School. She is also a childhood friend of Zoey and calls her by the nickname, "Zo-Zo" (Japanese: Nozotchi).

Ash battled her in "Sliding Into Seventh!", where he defeated her and earned the Icicle Badge. She also appeared in A Pyramiding Rage!, where Paul challenged her to a Gym battle, which it took place off-screen between the aforementioned episode and Pedal to the Mettle!. It is unknown who was the victor.